Customer support form for Google Sheets
Log support tickets to a Google Sheet — a lightweight help desk without the help-desk price.
Before you buy Zendesk, a structured sheet handles a surprising amount. This form captures subject, category, priority, and account ID so each row is a real ticket, not a vague note.
Rows append as they come in, ready to filter by priority or status. Share it with the team, sort worst-first, and you've got triage without a subscription.
Preview
How it works
- 1
Deploy the form
Start from our customer support template — fields, validation, and logic already set up. Customize anything; it's yours.
- 2
Connect Google Sheets
Connect your Google Sheets account in one click and pick the spreadsheet submissions should land in.
- 3
Collect on autopilot
Every submission appends a row to your Google Sheets spreadsheet in real time, with your form fields mapped to the right spreadsheet columns.
How your fields map to Google Sheets
Each form field becomes a spreadsheet column. Edit the mapping anytime in the form editor.
| Form field | Google Sheets spreadsheet column |
|---|---|
| Your name | Your name |
| Subject | Subject |
| What's this about? | What's this about? |
| How urgent is it? | How urgent is it? |
| Tell us more | Tell us more |
| Order / account ID (optional) | Order / account ID |
The honest catch
The honest catch: a sheet has no schema, so rows are written by column order, not header name. If someone reorders or inserts a column, new data lands in the wrong place — lock your columns and you're fine.
Questions
Is the customer support → Google Sheets integration free?
Yes. The form and the Google Sheets connector are included free with unlimited submissions. You only pay for usage-based add-ons, never per-response.
Do I need to write any code?
No. Connect Google Sheets, map your fields in the visual editor, and you're live. The webhook plumbing is handled for you.
Can I customize the customer support form?
Completely. Add or remove fields, change labels, add conditional logic — the Google Sheets mapping updates alongside it.
Every submission appends a row to your Google Sheet.
Free forever. Unlimited submissions. No credit card.