Customer support form for Linear
Escalate support tickets into Linear issues the moment they need engineering.
Some tickets aren't questions — they're bugs and gaps that need a fix. This intake captures subject, category, priority, and a clear description so the handoff to engineering carries everything, not just "customer's mad."
Each escalation opens an issue in your engineering team with a priority you can set for the whole intake. Support keeps the conversation; Linear tracks the fix — and the two don't drift apart.
Preview
How it works
- 1
Deploy the form
Start from our customer support template — fields, validation, and logic already set up. Customize anything; it's yours.
- 2
Connect Linear
Connect your Linear account in one click and pick the team submissions should land in.
- 3
Collect on autopilot
Every submission creates an issue in your Linear team in real time, with your form fields mapped to the right fields.
How your fields map to Linear
Each form field becomes a field. Edit the mapping anytime in the form editor.
| Form field | Linear field |
|---|---|
| Your name | Your name |
| Subject | Subject |
| What's this about? | What's this about? |
| How urgent is it? | How urgent is it? |
| Tell us more | Tell us more |
| Order / account ID (optional) | Order / account ID |
The honest catch
The honest catch: issues are filed under one team, and Linear identifies it by team ID, not the human-readable key — we list your teams so you pick from a dropdown. Routing within a team (assignee, project, labels) is still done in Linear's triage, which is where it belongs.
Questions
Is the customer support → Linear integration free?
Yes. The form and the Linear connector are included free with unlimited submissions. You only pay for usage-based add-ons, never per-response.
Do I need to write any code?
No. Connect Linear, map your fields in the visual editor, and you're live. The webhook plumbing is handled for you.
Can I customize the customer support form?
Completely. Add or remove fields, change labels, add conditional logic — the Linear mapping updates alongside it.
Every submission creates a new issue in your Linear team.
Free forever. Unlimited submissions. No credit card.