IT helpdesk ticket form for Linear
Route internal IT tickets into Linear, triaged by category and urgency.
Internal IT lives in a shared inbox and hallway asks, where urgent and trivial blur together. This form captures category, urgency, and a clear description tied to the person reporting it.
Each ticket opens an issue in your IT team, so a blocked employee jumps the laptop-sticker queue and nothing depends on who remembered to follow up. Track it to done like any other work.
Preview
How it works
- 1
Deploy the form
Start from our it helpdesk ticket template — fields, validation, and logic already set up. Customize anything; it's yours.
- 2
Connect Linear
Connect your Linear account in one click and pick the team submissions should land in.
- 3
Collect on autopilot
Every submission creates an issue in your Linear team in real time, with your form fields mapped to the right fields.
How your fields map to Linear
Each form field becomes a field. Edit the mapping anytime in the form editor.
| Form field | Linear field |
|---|---|
| Your name | Your name |
| Work email | Work email |
| Category | Category |
| Urgency | Urgency |
| What's going on? | What's going on? |
The honest catch
The honest catch: issues are filed under one team, and Linear identifies it by team ID, not the human-readable key — we list your teams so you pick from a dropdown. Routing within a team (assignee, project, labels) is still done in Linear's triage, which is where it belongs.
Questions
Is the it helpdesk ticket → Linear integration free?
Yes. The form and the Linear connector are included free with unlimited submissions. You only pay for usage-based add-ons, never per-response.
Do I need to write any code?
No. Connect Linear, map your fields in the visual editor, and you're live. The webhook plumbing is handled for you.
Can I customize the it helpdesk ticket form?
Completely. Add or remove fields, change labels, add conditional logic — the Linear mapping updates alongside it.
Every submission creates a new issue in your Linear team.
Free forever. Unlimited submissions. No credit card.